Balancing the scorecard [Recurs electrònic] : a guide to creating 'public value' in cultural services
Publication details: [Manchester] : Northwest Culture Observatory and Sport England, 2008Online resources: Summary: This paper seeks to provide a review of what public value means and to describe its relevance to the cultural sector. It highlights the difficulties that exist in relation to measuring the qualitative nature of public value generally and trust and legitimacy in particular. It suggests that there are six key steps in relation to the creation and demonstration of public value – the first three of which are diagnostic and relate to a greater understanding of the concept and its organisational relevance. The final three concern its implementation in turning what many describe as a nebulous concept to one that has real resonance with those who are charged with delivering cultural services on the ground. The paper concludes with the suggestion that successful implementation can be achieved through a process of action learning that seeks to bridge the gap between the acquisition of greater understanding and the application of the knowledge. (Font: Resum)| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | |
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Centre d' Informació i Documentació del CERC Repositori digital | General | E-08_0114.pdf | 1 | Available | 1200080114 |
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Acknowledgements -- Section 1: Executive Summary -- Section 2: The public value of culture: What is it; why is it important and how do you create and demonstrate it? ; The six steps to understanding and delivering public value ; Background to the concept of public value ; Public value and its relevance to cultural services ; A question of trust? ; Building a public value vision ; From vision to reality? -- Appendix A: What is public value within the context of sport? A summary of the pilot project -- Appendix B: Example of a public value scorecard with scores to provide weighting for public value measures -- Appendix C: Examples of public value measures -- Appendix D: Bibliography
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