Tomorrow's tourism : a growth industry for the new Millennium

Foreword by the Prime Minister -- Executive Summary -- 1. Setting the scene ; 2. Providing the right framework for tourism to flourish: 2.1. Creating the economic climate for enterprise and investment ; 2.2. Introducing a joined up approach ; 2.3. Providing effective support for tourism -- 3. Developing and spreading quality: 2.1. Developing products to meet changing customer expectations ; 2.2. Providing better information for customers and businesses ; 2.3. Developing a trained and motivated workforce -- 4. Encouraging the wise growth of tourism: 4.1. Developing and promoting a sustainable approach ; 4.2. Increasing access to tourism for all -- 5. Monitoring progress: Annex 1. The Tourism Forum ; Annex 2. Additional data ; Annex 3. References ; Annex 4. Tourism: Towards Sustainability, Analysis of responses