Key performance indicators : Victorian public libraries

Contributor(s):

Victoria (Austràlia). Local Government Branch. Department of Infrastructure

Publication details: Melbourne : Local Government Branch. Department of Infrastructure, 1999Description: 75 pISBN:

0731152808

Summary: The key objectives of this project were to: • Examine the adequacy of current public library key performance indicators • Identify any new data requirements necessary along with methods of obtaining it and utilising it • Recommend appropriate benchmarks and benchmarking partners and • Assist in the implementation process regarding any new key performance indicators and benchmarks which are developed. (Font: Introducció)

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Book	Centre d' Informació i Documentació del CERC	BB22 Key 99	1	Available		1900079967

Executive Summary -- Recommendations -- 1. Introduction and Project Objectives -- 2. Methodology -- 3. Objectives for the Development of Key Performance Indicators and the Candidate Framework -- 4. Key Performance Indicator Framework -- 5. Required State Data -- 6. Benchmarking -- 7. Conclusions and Recommendations -- Appendices. Appendix 1: Current Performance Indicators ; Appendix 2: Frequency of Current Key Performance Indicators ; Appendix 3: Consultative Workshops ; Appendix 4: Mobile Library Conference Issues ; Appendix 5: Feasibility of Current State KPls ; Appendix 6: Candidate Framework: Full List ; Appendix 7: List of Required State Data

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