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Information and advice about benefits / Elaine Kempson and Alex Bryson

Por: Colaborador(es): Detalles de publicación: London : Policy Studies Institute, cop. 1994Descripción: 122 pISBN:
  • 0853746222
Resumen: The Benefits Agency was created in 1989 to improve the administrative efficiency of the benefits system and the quality of service provided to claimants and potential claimants of social security benefits. A central aim of the Agency is the provision of "improved advice and information for the public". This report, based on an extensive review of research findings and a detailed study of the activities of one local office in southern England, assesses how the Agency's local offices undertake that role, and their relationships with other information and advice agencies, such as citizens advice bureaux. The report finds that, despite some recent improvements, the information and advice role of local offices has not been defined clearly; nor is it clear what support they should be giving to the other information and advice agencies which between them, deal with 3-4 million social security enquiries each year. (Font: Autor)
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Libro Libro Centre d' Informació i Documentació del CERC CD Kem 94 1 Disponible 1900012016

Introduction -- Information needs and information seeking -- Printed information -- The information role of local benefits offices -- Advice centres -- Relationships between local offices and advice centres -- Developing the information role of the benefits agency -- And its local offices -- A case study -- The research review

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